TECHNICAL SUPPORT ASSOCIATE (Ireland)

In the framework of our International Mobility program our global partner, a US software company setting up in Cork, is looking for

TECHNICAL SUPPORT ASSOCIATES 

who will be responsible for offering technical support to customers regarding system configuration and implementation problem scenarios.

The job:

  • Individual will be responsible for logging and updating cases, informing customers of the status and providing solution(s) as they become known, in a professional timely fashion, over the lifetime of the support request.
  • A Technical Support Associate should understand customer systems and configuration, analyze problems, identify defects and recommend solutions.
  • A Technical Support Associate will work closely with customers, other support representatives, engineers, sales people, and others, as needed, to gain knowledge and provide solutions.
  • Setting customer expectations appropriately and accurately is also required.

The requirements:

  • Very strong communication skills in English.
  • 2 years of exprince as a system engineer.
  • Experience in Intrusion Detection.
  • Experience with Security tools and technologies.
  • Experience in Firewall, VPN, IDS and related network security design and implementation.
  • Good knowledge of operating systems: Windows, Linux, Unix.
  • Strong awerness of network technologies (firewalls, routers, switches).

Sectors:

  • IT Operations
  • Network and system engineer

Location:

  • Cork, Ireland

How to apply:

  • If you are interested in the position, please send your CV to László Spiller, executive consultant: laszlo.spiller@adecco.com
  • or call +36 30 981 0403.

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