Service Management Specialist

The Adecco Group, the world’s leading provider of HR solutions, is looking for a

Service Management Specialist

professional for its partner operating in the banking sector.

The job:

  • Monitoring the overall services that have to be in line with the targets both in terms of volume and quality.
  • Coordination and collation of demands and rollouts.
  • Plays as Key Actor for new improvements proposals and for driving process adoption activities, in terms of process, tools, industrialization.
  • Has the delegated authority to ask and review how the process are performed in CEE CB Business Line Competence Centers.
  • Maintains our official copy of internal operational instructions and similar documentation (mainly in SP), liaise with governance teams.
  • Is the Contact Point with Service Line Global and Local Process owners, and periodically meets them.
  • Taking the lead in preparation and production of regular reports and presentations.
  • Collaborates with Service Management for the maintenance of the Maturity of the process and promotes initiatives to increase the maturity of the CCs.

The requirements:

  • Bachelor or higher degree in IT/economics/finance or similar domain.
  • Knowledge of project management methodology, terminology, experience of software development lifecycle and/or iTIL.
  • Knowledge of MS Windows and Office with specific emphasis on Excel.
  • Fluent English (ability to drive conversation with different stakeholders, organizational heads; ability to negotiate).
  • Analytical and structured way of thinking.
  • Must be able to work under pressure in a complex international environment.
  • Good organizational skills and a structured approach to work with rapidly changing requirements and priorities, ability to adapt to new tools and processes quickly.
  • Interpersonal skills, proactivity and team player.
  • Willingness to travel (occasionally)

Location: Budapest

If you are interested in the position, please send your CV to our IT expert, László Spiller, executive consultant: laszlo.spiller@adecco.com or call +36 30 291 3089.

 

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