D365 F&O Support

The Adecco Group, the world’s leading provider of HR solutions, is looking for a

D365 F&O Support

professional for its partner operating in the international non-profit sector.

The position holder is a specialist in Information Systems used by Enterprise Resource Planing solutions notably the Finance & Operation platform of the D365 suite of products.

The purpose of the job is to:

  • Deliver a high quality F&O business applications support services, including Finance and Logistics and Project Management;
  • Guarantee data information security, availability and integrity through strong operational competencies using the ITIL framework;
  • Provide specific business applications support to professional users in various departments
  • Ensure all systems meet business expectations, maintain the respective systems up-to-date by undertaking proactive systems maintenance, and participate in projects towards new systems implementation;
  • Develop operational procedures aligned with the support activities requirement, maintain them up to date and provide structured support recommendation to the various stakeholders and end users.

The job:

  • Ensure service quality and security, while respecting operating methods defined by quality standards.
  • Manage the implementation, support and evolution of ERP components (D365 F&O) and environments applying the standard operational procedures in force within the IT Department.
  • Manage operational tools (monitoring and management) to ensure sustainability of F&O systems and dependant services for the various business units and at end user level.
  • Maintain the operational knowledge base in the service management tool, record incident, provide quality resolution advises.
  • Establish and update operational procedures to warranty ERP services availability in accordance with operational level agreements (OLA).
  • Identify, review and participate in the development of D365 F&O training solutions to deliver appropriate, cost effective trainings in F&O topics for users while promoting on-line training opportunities.
  • Support key-users in system integration acceptance testing
  • Train key-users and end-users
  • Collaborate with technical resources around the definition and implementation of system integrations
  • Participate in all activites related to providing adequate and stable ERP systems and services to all stakeholders distributed across 5 regions.
  • Contribute actively to the overall satisfaction level of end users while develop and promote effective working relationship within the ERP Team.
  • Manage personal knowledge and continuously update your skillset on various systems and used applications.
  • Adhere to staff regulation of the Budapest Global Service Center regulations and to the IT security rules at all the times.
  • Communicate effectively with the various stakeholders, including those within the IT sector, share knowledge and be subject matter expert.

Experience

  • Minimum 5 years of professional experience in business applications support
  • Minimum 3 year of professional experience in roll-out, maintenance, upgrades and developing extensions/customisations for D365 F&O
  • Minimum 5 year of professional experience in business requirements analysis
  • Excellent knowledge of D365 F&O module
  • Proven record of D365 F&O module implementation and support
  • Proven record of business analysis and project implementation
  • Experience of Microsoft Common Data Service and the Microsoft Power Platform (preferred)
  • Proven team player, ability to adjust in different cultures and languages
  • Adept at analysis, problem solving, solutions and end-user oriented
  • Affinity for team work, collaborative attitude, open-minded and adaptable
  • Well organized, able to work under pressure and manage emergencies
  • Good analytical skills to interpret problems, identify solutions and possible side effects
  • Fluently spoken and written English

Location: Budapest

If you are interested in the position, please send your CV to our IT expert, László Spiller, executive consultant: laszlo.spiller@adecco.com or call +36 30 291 3089.

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