The Adecco Group, the world’s leading provider of HR solutions, is looking for a
for a CEE Application Operating Center, operating in the banking sector.
As a major financial institution, our partner strives to think and act in a truly international dimension. They span 50 countries and give growth opportunities to people who share the excitement for constantly building on the diversity of our local roots and strong European presence. Our partner is the service company of a bank that provides solutions in ICT, Back Office and Middle Office, Real Estate, Security and Global Sourcing areas in order to respond quickly and effectively both to the requests of the Bank and of the clients external to the Bank. Our partner organizes its activities on a structured model divided into business lines and service lines, based on a concept of end-to-end in order to ensure the best service in terms of quality.
The Application Operating Center team provide 2nd level application support to the CEE
countries. The team is responsible for all the applications of Business Line CEE and for some more based on bilateral agreements with other entities. In many CEE countries the 1st level support is in the bank, therefore, CEE Application Operating Center is the entry point. We are looking for a 2nd level supporter who has experience in the business of one or more of the supported banking products. During the job the candidate has to learn new applications and take the responsibility for their support.
Check and collect information from 1st level.
Perform analysis and resolve the incident if possible.
Involve 3rd level (3rd party supplier) if necessary.
Coordinate activity among 1st, 2nd and 3rd level.
Communicate with the customer.
Propose and verify solutions.
Initiate Problem Management Process.
Experience in CEE.
Experience in banking.
Understanding of business processes.
Familiar with main processes and methodologies.
Analytical, structured thinking.
Good coordination skills.
Fluent English, written and verbal.
Proactive, problem solving attitude.
Ability to work in an international context.
Flexibility to work in changing environment.
Reliability and Efficiency.
Willingness to learn.
If you are interested in the position, please send your CV to our IT expert, László Spiller, executive consultant: firstname.lastname@example.org or call +36 30 291 3089.
Our global partner, a dynamically growing competence center that delivers high quality IT and financial services, is looking for an
IT Strategy and Solution Manager
who will be responsible for Growth Markets.
The IT Strategy and Solution Manager role is based around the Technical Solution Manager competency and aligned to the internal IT requirement for Growth Markets.
The ISSM role switches between strategy and solution depending on the time of year. The focus shifts to strategy and business case mode during the Spring and Fall Plan cycles and shifts into support of solution execution in the remainder of the year. The ISSM represents the Growth Markets Unit in global IT strategy and technical strategy alignment cross tower, and business units and provides technical direction to the GMT teams. The ISSM establishes directions that are the foundation of the integrated solutions design and is part of the technical and business reviews to ensure there is alignment. In addition, the role provides technical guidance and solution support for unique Growth Market Team (GMT) requirements.
Work with the Growth Market Teams to understand customer requirements, budget and recommend technical solution direction aligned with strategy.
Lead and develop high level solutions and business cases in support of GMU unique requirements throughout the year however timed more specifically around Spring and Fall Plan time. Solutions would be in support of cost take out, analytics, and
Provide direction to Solution Architects to design and cost the best solutions.
Participate in business and technical reviews before management decisions are taken to invest.
Accountable for all activities related to global and GMU IT strategy alignment.
Lead the requirements from the GMT representatives and linking those requirements to solution.
Lead business case development and strategy documentation.
Manage the GMT relationship during the technical solution process.
Work with local teams – managers and technical personnel.
Work IGA teams and with external suppliers as needed.
Ensure the technical solutions are aligned to proposed IT investments.
Define business and solution requirements.
End to End Solution – Design and cost estimate of all business and technical elements.
Documenting business benefits and estimating the benefit.
Establishing the initial cost model and implementation schedule.
Work with SMEs as needed to prepare presentation material to stakeholders – GMTs and Global to seek agreement and sign-off.
Ensure successful hand-off of the solution to the technical delivery team.
At least BSc degree (IT preferred).
Excellent communication skills in English.
Experience in creating IT strategy.
Good project management skills.
Experience with network, voice and telco solutions.
Experience in business case development.
Experience in supporting infrastructure analytics solutions to manage IT to improve efficiency.
Understanding different IT infrastructure technologies: networks, servers, virtualization, cloud computing, etc.
Strong customer focus.
IT / Telecom
Budapest region, Hungary.
How to apply:
If you are interested in the position, please send your CV to our IT expert, László Spiller, executive consultant: email@example.com