IT Vendor Manager

Our global partner, a prestigious healthcare and pharmaceutical company, is looking for a

IT Vendor Manager

who will be responsible for the service delivery management of the supplier.

What we offer:

• Prestigious pharmaceutical company offering long-term opportunities.
• Competitive compensation package.
• Career development.
• Great office location in the heart of Budapest.

The job:

• Incident and change management.
• Monitoring of SLA performance.
• Monitoring of supplier assurance activities.
• Performance reviews and service improvement implementations.
• Overall accountability for the vendor partnership across Group Functions and leverage vendor and partner expertise in process and system enhancement.
• Providing a vendor management framework e.g. standard templates, checklists, procedures, governance for requirement gathering, service performance tracking, metrics etc.
• Preparing SOW (Statement of work) for procurement ensuring continuous improvement of policies, processes and procedures that deliver consistent and reliable service from the vendor to solution owners.
• Building relationships with key suppliers (internal and external) and work with solution owners in facilitating regular performance reviews to ensure business requirements are being met.
• Ensuring that supplier relationship management processes are established and followed as key business processes.
• Ensuring that the internal and external service providers deliver IT services and resolve incidents and issues in accordance with the agreed scope and service level agreements.
• Evaluating customer satisfaction measurements.
• Run and assess surveys on a regular basis and derive actions, while managing any operational issues between FG and the IT vendor and internal partner.
• Ensuring operational stability and effectiveness of FG applications which are managed according to the SLAs agreed with the business and any defined operational metrics.
• Acting as a liaison to functions and provide consultancy for partner and vendor topics and sourcing activities.
• Leading the implementation of Service Level Agreements.

The requirements:

• You have University education, preferably in IT.
• Excellent written and spoken English.
• You bring at least 3 years of experience from a partner or vendor management role with a knowledge of accounted IT solution domain.
• You have strong decision making skills and analytical mindset.
•  You have strong negotiations skills and ability to influence the parties in the negotiation.
• You have good presentation and interpersonal skills.
• You have very good knowledge of reporting tools (Business Object, tableau, Excel).
• You have attention to detail and analytical mindset with outstanding  ability to collect and synthesize large amounts of data into a concise, straightforward format.

Location:

• Budapest

How to apply:

• If you are interested in the position, please send your CV to our IT expert, László Spiller, executive consultant: laszlo.spiller@adecco.com or call +36 30 291 3089

 

Hírdetés